Refund policy

At RISSACHI, operated by Kavita Corporation, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

1. No Return & No Refund Policy

We do not offer a general return or refund facility for purchased products.
Refunds are not provided for change of mind, personal preferences, or incorrect product selection.
Eligible customers may request a replacement or exchange under the conditions mentioned below.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

2. 7-Day Replacement & Exchange Policy

We offer a 7-day replacement and exchange facility from the date of delivery.
Requests can be made for products that are received damaged, defective, incomplete, or incorrect.
Customers must contact our support team within 7 days of receiving the product.
Replacement or exchange requests are subject to product inspection and verification.
The product must be returned with its original packaging, accessories, manuals, and supplied components, wherever applicable.

3. Mandatory Unboxing Video

An unboxing video is mandatory for all damage, missing-item, defective-product, and incorrect-product claims.

Please follow these instructions:

Record a continuous video while opening the original package.
Ensure the shipping label and package condition are clearly visible.
Show the complete opening process without cuts, pauses, or editing.
Clearly show the product and all accessories received inside the package.
For damaged or incorrect products, clearly capture the issue in the video.
Keep the original packaging until your request is resolved.

Claims without a proper unboxing video may be difficult to verify and may not qualify under our replacement or exchange process, subject to applicable consumer rights.